Happy Not See Some People Again

Let'southward exist clear.

There'south nothing incorrect with proverb, "I'd be more than happy to help." In fact, when I worked on the HubSpot customer support squad, I would use this phrase often because I thought it was a courteous way of letting customers know that I was eager and willing to assist them.

But, the more than that you use this phrase, the more that yous tend to lean on information technology in your day-to-24-hour interval vocabulary. I caught myself saying this all of the time to the signal where I felt I was overusing it and sounding like a broken record. Every time a customer asked me to practise something, I would immediately bark back with, "I'd exist more than happy to help," like a trained dog.

This wasn't an issue if the call was cursory, or if the customer had an easy question. Just, when I had to work with people who needed help with multiple problems, this phrase would gradually feel less sincere as I continued to apply it. Afterward the second or third fourth dimension saying it on a call, customers would call up that I was just trying to move the conversation forth and that I didn't genuinely care about their result.

Somewhen, I learned that using an alternative phrase not only made me feel similar I wasn't repeating myself, simply it likewise fabricated the quality of my service more than consistent for my customers. By using unlike vocabulary and phrases, it kept conversations fresh which showed customers that I was nonetheless invested in their problems — even if the call was long.

In this post, we've curated a listing of alternatives to the phrase, "happy to help." Share these with your squad to ameliorate their advice skills and provide a meliorate service experience for your customers.

Alternatives for 'Happy to Help'

1. I'd dearest to help.
2. Certainly.
3. It would be my pleasance.
4. Yous got information technology.
5. Not a problem.
6. Don't hestitate to reach out.
7. At your service.
8. I'd be more than willing to assistance.

1. "I'd love to help."

Information technology'southward a pocket-size change, but switching the discussion, "happy" with the word, "love" makes a big difference in this case. You're not just excited to interact with the client, rather, you lot're eager to assistance and are motivated by their success.

2. "Certainly."

If you want to be brief, you tin can utilise this phrase when a customer asks for your assistance. It'south a quick response that shows the customer you've listened to their problem and yous're ready to provide support. This is a great phrase to utilise if the customer is in a hurry and wants to get a solution every bit fast as possible.

three. "It would be my pleasure."

This is a good phrase to utilize when a customer seems frustrated or stressed about a trouble. It shows them that you're confident in your ability to troubleshoot and it neutralizes the overwhelming feelings that the customer may take.

iv. "Yous got it."

If you're looking for a more casual approach, this phrase is great considering it empowers the customer to ask for help. It tells them that you're able to provide whatever they need and that they can rely on you for continued support.

I'd recommend using this phrase if you've already developed a rapport with your client and they don't expect yous to be as formal as yous get-go were on the telephone call.

5. "Not a problem."

Be careful when you use this one. While it'due south a great culling to "happy to help," some people may think you're not taking their issue seriously enough. They may think that they take a real problem on their hands, and by telling them otherwise, you may add friction to the service experience.

It'southward best to utilize this phrase when the customer asks you to do something small-scale similar looking up a noesis base article or directing them to their customer success manager. Since these are relatively easy tasks, nigh customers won't think twice when you use this phrase.

6. "Please don't hesitate to reach out."

I similar to use this phrase when I'grand signing off an email or wrapping upwardly a phone phone call. Information technology lets the customer know that I'grand always available to help and they shouldn't worry about contacting me outside my working hours. Information technology besides shows the customer that I'm aligned with their needs and that their solutions won't come at the expense of my personal convenience.

7. "At your service."

While information technology's non for every support team, it may brand sense to use this phrase if your customers are expecting a formal service interaction — like at a loftier-end hotel or a fancy restaurant. As a service rep, this keeps your communication on brand which makes the customer experience like they're interacting with a luxurious company.

viii. "I'd be more than than willing to assist."

In most scenarios, this phrase can be used interchangeably with "happy to assist." Information technology finer sends the same message, merely uses different language like "assist" instead of "help." This is a good phrase to keep in your back pocket if you suddenly freeze with the customer and aren't certain how to respond.

Now that you know what to say to customers, learn which customer service phrases to avert.

Originally published Feb 19, 2021 eight:xv:00 AM, updated June xv 2021

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Source: https://blog.hubspot.com/service/happy-to-help